Privacy Policy
Last Updated: March 2026
At Salcombe Cruises, we take your privacy seriously. This policy explains how we collect and use your personal data when you visit our website or book a cruise using our booking partner, Bookeo.
1. Who We Are
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Salcombe Cruises is a family-run business based in Salcombe, Devon.
Website: www.salcombecruises.co.uk
Email: hello@salcombecruises.co.uk
Data Controller: Salcombe Cruises
2. How We Collect Your Data
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We collect information about you in the following ways:
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Directly: When you make a booking, purchase a gift voucher, or contact us.
Via Bookeo: When you use our "Book Now" buttons, you are entering data into our booking system, provided by Bookeo.
Automatically: Via cookies on our website that track basic usage and help the booking system function.
3. What Information We Collect
To provide our services, we collect:
Identity Data: Name, and in some cases, the names of other passengers in your party.
Contact Data: Email address and phone number (used for booking confirmations and urgent weather updates).
Financial Data: We use secure payment processors (e.g., Stripe/PayPal) integrated with Bookeo. We do not store your full credit card details on our own servers.
Safety Data: Any health or mobility requirements you voluntarily share to ensure your safety on the boat.
4. Why We Need Your Data (Lawful Basis)
Contract: We need your info to fulfill your booking and send your tickets.
Legal Obligation: We must keep records of passenger manifests and financial transactions for safety regulations and UK tax law.
Legitimate Interest: To send you essential updates about your trip (e.g., cancellations due to sea conditions).
5. Third-Party Sharing
We only share your data with trusted partners necessary to run our business:
Bookeo: Our booking management platform. Their privacy policy can be found at bookeo.com/privacy.
Payment Gateways: To process your payment securely.
Wix: Our website hosting provider.
6. Data Storage and Security
Your data is stored securely within the Bookeo system, which uses industry-standard encryption. If you are a UK/EU resident, Bookeo ensures that your data is stored on servers located within the EU/UK in compliance with GDPR.
We keep your data for as long as necessary—typically 7 years for financial records as required by HMRC.
7. Your Rights
You have the right to ask us for a copy of your data, to fix any errors, or to request that we delete your information. To do so, please email hello@salcombecruises.co.uk.
8. Cookies
Our website and the Bookeo booking widget use cookies to make the booking process work. You can manage your cookie preferences through your browser settings.
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